Refund, cancellation, and ad spend handling for AdsMG AI.

1. Scope and overview

This policy applies to payments made for AdsMG AI software, subscriptions, account services, campaign management, prepaid balances, and related offerings. It covers direct payments made to AdsMG AI and explains how marketplace billing can affect purchases made through Google Play or Apple.

This Refund Policy is intended to work together with our Terms and Conditions and Privacy Policy. If applicable law gives you non-waivable consumer rights, those rights continue to apply.

2. When refunds may be available

Refunds are not automatic, but we may approve a refund for a direct AdsMG AI transaction in situations such as:

• A duplicate payment, accidental double charge, or other confirmed billing error occurred.
• A transaction was unauthorized and we can verify that the payment was not validly approved by the account holder.
• You were charged for the wrong direct AdsMG AI plan, renewal, or amount because of our processing error.
• A first-time direct purchase or renewal billed by AdsMG AI is reported within 7 calendar days and the related paid service has not been materially used, launched, or consumed.
• A prepaid balance collected directly by AdsMG AI has not yet been committed to live ad spend, transferred to a third-party ad platform, or applied to non-recoverable fees.
• A refund is otherwise required by applicable law, regulation, court order, payment network rule, or binding platform requirement.

3. Non-refundable items

Unless a refund is required by law or expressly approved by AdsMG AI, the following are generally non-refundable:

• Ad spend already delivered, committed, reserved, or transferred to advertising networks, media platforms, or other third parties.
• Subscription time, usage-based services, campaigns, credits, exports, or automation already consumed before a refund request is approved.
• Setup, onboarding, implementation, consulting, or other service work once that work has begun or been delivered.
• Taxes, foreign exchange costs, bank charges, gateway charges, or other third-party processing costs that are non-recoverable to AdsMG AI.
• Partial billing periods after a direct subscription has renewed, except where a refund is required by law or expressly approved by us in writing.
• Purchases made through Apple or Google billing systems when the relevant app marketplace requires the refund request to be processed through that marketplace.

4. Cancellation policy

You may cancel a direct AdsMG AI subscription before the next renewal date to stop future recurring charges. Unless we state otherwise in writing or applicable law requires a different outcome, the cancellation becomes effective at the end of the current paid billing term and does not create an automatic refund for the current period.

If your subscription was purchased through Google Play or Apple, you must also use the cancellation tools offered in that billing system. Removing the app from your device does not itself cancel a recurring subscription.

5. Ad spend and prepaid balances

• AdsMG AI may collect money for software fees, campaign management fees, prepaid balances, or pass-through ad spend, depending on your plan and setup.
• Amounts already spent with or payable to ad networks, publishers, app stores, or similar third parties are generally non-refundable because those funds are no longer fully within our control.
• If we hold a verified unused prepaid balance that has not yet been applied to campaigns or non-recoverable costs, we may refund the eligible remainder to the original payment method after review.
• If a campaign is paused or canceled, that does not automatically mean previously incurred ad spend, platform deductions, or service fees will be reversed.

6. Google Play and Apple purchases

7. How to request a refund

1. 1

   Send your request to hello@adsmg.ai with your full name, account email, order or invoice reference, payment date, amount, and the reason for the request.

2. 2

   Include any supporting material that helps us verify the request, such as screenshots, receipts, charge descriptors, or a description of the billing issue.

3. 3

   We may ask for additional information to validate account ownership, prevent fraud, or confirm whether funds have already been committed to third-party platforms.

4. 4

   If the request is approved, we will process the refund back to the original payment method unless a different method is required by law or agreed in writing.

8. Timelines and payment reversals

We aim to acknowledge complete refund requests within 3 business days and provide a decision within 10 business days, although complex fraud, banking, or platform investigations may take longer. If approved, we aim to initiate the refund within 15 business days after approval.

Banks, card issuers, wallets, UPI providers, and app marketplaces may require additional time to settle or post the refunded amount. If a payment has already been disputed, reversed, or charged back through your financial institution or marketplace, we may delay or decline a duplicate refund while that process is reviewed.

9. Consumer law and payment issues

AdsMG AI intends this policy to operate consistently with applicable consumer protection requirements, including Indian consumer law where relevant. Nothing in this policy is meant to limit any mandatory rights you may have under applicable law.

Failed, duplicate, delayed, or incorrectly processed payment reversals may also be handled in line with the rules of our payment processors, banking partners, card schemes, UPI systems, and any mandatory Reserve Bank of India directions that apply to the transaction flow.

10. Contact

For refund, cancellation, or billing questions, contact hello@adsmg.ai. Please include your account email and payment reference so we can review your request faster.